Purchase Options and Terms

SIMULATOR PURCHASE

Most simulations with durations of up to about a day for use on training courses are available of-the-shelf for trainers to run. Longer, more complex or very new simulations are run by us (or may be available for trainers to run after training).

PURCHASE OPTIONS
Hall Marketing provides several types of licence to use their simulations. These depend on the simulation, the edition, computer operating system and maintenance. These are:

PROFESSIONAL LICENCE
ACADEMIC & SCHOOLS LICENCES

Professional Licence are available for a company training centre and may be available for training providers who will use the simulation on courses of up to forty participants. Where licenced for use at a company training centre its use to train non-company employees is expressly forbidden. (If a company training centre wishes to use a simulation with non-company employees (such as customers or prospects), that use is allowed provided a rental fee is paid.)

Depending on the simulation range of versions are provided to allow the most appropriate version to be chosen to match course needs. Typically, this package includes the Standard (Classic) version, a Progressive version (where issues evolve) and a Compleat version (for advanced courses). The package includes a comprehensive training manual, a copy of the simulator and participant manual masters supplied (either on CDROM or downloaded from the Internet). Full simulator maintenance and copyright waiver is included.

Academic and Schools Licences are especially subsidised or sponsored editions of the simulation. The simulator is provided on an annual licence basis for use on full time academic courses in schools, colleges and universities. Its use for short courses or commercial training is expressly prohibited. The package includes a comprehensive training manual, a copy of the simulator and participant manual masters supplied (either on CDROM or downloaded from the Internet). (Simulator maintenance is provided as an optional extra.)

RENTAL
This involves renting the simulation for use on a single course of up to forty participants. The simulator is provided for a one-week period. The package includes a comprehensive training manual, a copy of the simulator and participant manual masters supplied (either on CDROM or downloaded from the Internet). The rental can be applied to the purchase of the simulation.

LIMITATIONS
For Tutor Mediated simulations (where the tutor runs the simulation on a single computer) the licence applies to the installation and use of the simulation on a single computer. For Direct Use and Enhanced Negotiations simulations (where each team of participants runs the simulation on their own computer) the licence applies to the installation and use of the simulation on up to four computers. (Please contact us to quote where you wish to install the simulation on a larger number of computers).

Professional Licence: Except for the limit imposed by the number of installations, the Professional licence has no limit to the number of courses where the simulation is used and runs for a year provided it is not being used on several courses simultaneously.

Academic Licence: Except for the limit imposed by the number of installations, the Academic licence has no limit to the number of courses where the simulation is used. Usage is restricted to full time academic programmes leading to a recognised qualification and use on fee earning short courses is expressly prohibited.

Rental: The rental licences the use of the simulation on a single course.

Simulations requiring training: Only the people who have been trained to use the simulation are authorised to use the simulation.

MAINTENANCE
Because operating systems change and we add new versions to the simulation we provide a simulator maintenance option. For an annual fee, we will provide the latest simulator software and version together with masters of the standard participant's documentation and a copyright waiver.

TUTOR TRAINING
Our simulations are designed to be simple to use and based on years of practical experience. However, we offer training in how to run simulations (although for simulations lasting a day or less this is not likely to be necessary). For longer simulations where, normally, we would run the simulation for you, it is necessary for you to be trained in use.

GENERAL TERMS
Title to the media on which the software is recorded is transferred to the customer, but not title to the software. The software and all documentation are copyright Hall Marketing. In consideration of this licence the customer shall not reproduce copies of the software except to produce backup copies for use on the customer's own computer. The customer shall not resell, lend or otherwise dispose of the software to third parties. Hall Marketing shall have no liability or responsibility to customers or any other person or entity for any liability, loss or damage caused or alleged to be caused directly or indirectly by programs sold by Hall Marketing including but not limited to any interruption of service, loss of business or anticipatory profits or consequential damages resulting from the use or operation of such programs. Hall Marketing reserves the right to amend specifications and conditions of sale without prior warning.

RUNNING SIMULATIONS

All simulation can be supplied on a fully tutored basis and this may be attractive if the simulation is only to be run a few times, is very complex or is being used with a very large group.

Fees for running simulation consist of a consultancy fee (including the use of a single microcomputer and printer) and a rental fee for the simulator. Accommodation and travel to the training site are charged separately. UK travel is charged on a mileage basis (as shown in the schedule). Overseas travel is by Business Class air. Where travelling time is significant, we reserve the right to charge for this.

The consultancy fee in the schedule is based on running the simulation for up to twenty participants (four teams) and includes simulation rental. Larger groups will need to be doubled manned either with staff supplied by Hall Marketing or by the client. For large groups a charge will be made for additional documentation.

Where the simulation is available for purchase, the rental fee can be applied to the purchase of the simulation.

CANCELLATIONS & POSTPONEMENTS
If a course is cancelled within one month of the scheduled date, a cancellation charge equal to the full consultancy fee will be charged. If the course is cancelled between a month and two months of the scheduled date, a cancellation fee of half the full consultancy fee will be charged. If costs (for documentation, simulator modification, travel, etc.) have been incurred these will be charged in full.

Cancellation charges can be set against any course postponed for a month or less and fifty percent of the cancellation charges can be set against a course postponed for three months or less. Postponement is measured from the original course date.

DEVELOPING & MODIFYING SIMULATIONS

Since the early 1970's we have developed more than fifty simulations for management development and, so, we have an in-depth ability to tailor, customise and develop simulations to meet specific needs.

Tailoring involves changing terminology, the reports produced and, possibly, the decisions made. As the architecture of our software facilitates changing terminology and language, typically this takes from half a day to two days.

Customising involves taking an existing simulation and changing or adding to it to meet specific client needs. Typically this takes from a week to a month.

Developing New Simulations involves creating a completely new simulation. However, because we have very considerable design experience, an extensive library of models and have simulator shells, development time is usually less than half that of our competitors! The work involved depends on the complexity of the simulation.

DESIGN ARCHITECTURE
Following thirty years experience designing and running simulations and extensive, published research, we have developed a unique simulator design architecture and approach that speeds the design of more flexible and effective learning devices. Simulations that provide more effective and efficient learning, incorporate a tutor support system and are available in multiple versions to provide for different learning groups, management development objectives and training situations.

In 2002 our design architecture received a prestigious Innovation Award. It allows us to develop new simulations in a fraction of the time required by many of our competitors while incorporating leading edge learning paradigms.

DEVELOPMENT CHARGES
Development consultancy is charged on a per diem basis. If other expenses (travel, accommodation etc.) are incurred these are charged separately. Payment can, if required, be amortised over an agreed number of courses over an agreed period.

DEVELOPMENT CONDITIONS
The client receives a licence to use the simulation for an agreed period. This licence is inclusive of simulator maintenance and the right to copy the documentation. Unless agreed, Hall Marketing has the right to use the simulation with other clients.

SUPPORT

All Hall Marketing's products have been developed for use on management training programmes and have been used extensively. This means that support needs should be minimal, but we are please to provide telephone support whenever possible. However, this support is provided where ever possible as a free service and is not part of any contract.

Jeremy Hall (the designer) has over thirty years' experience developing and running simulations. He welcomes telephone calls and e-mails. His direct office line is 020 7537 2982 (international +44 20 7537 2982) and, unless running courses, is likely to be there from 9:00am to 7:00pm (UK time). His e-mail is jeremyhall@simulations.co.uk.

INITIAL USE
It is important to become familiar with the software and simulation before it's first time use on a course.

ON COURSE SUPPORT
Time constraints can be a problem and if you contact us before the course we can advise on support availability during the course and contact telephone numbers. Because we know about short course pressures please do not limit support requests to software problems but feel free to ask about hardware problems and for tutoring suggestions.

PRE-COURSE SUPPORT
To ensure the most effective and efficient use of training time all our simulations have specific learning objectives and are designed for particular groups of executives. However, by adjusting the timetable, adding or removing tasks a much wider range of use is possible. We are always ready to advise on the use of a simulation. We may be able to help by suggesting timetable modifications, points to watch and learning opportunities.

Support is supplied as a free service to our customers who use our simulations for management development (commercial and in-company training). It is provided on an "as available" basis and does not form part of any contract.

SIMULATION - Virtual Business Experience
This practical guide to using and choosing simulations covers all aspects of simulation use in management development. It is provided free when a simulation is purchased but is available separately on CDROM for £19.95 plus postage.

LANGUAGE
All simulations are provided in English. However, as described in the section on customising simulations, the architecture of our software facilitates changing terminology and language and so it is simple to translate the simulation into another language or the company's terminology.

WORK BOOKS
Standard documentation is kept deliberately short. However, for several simulations (that are used by graduate trainees or junior staff who do not have business knowledge) we can provide work books that provide work sheets, a glossary of business terms, short monographs on business etc.

COPYRIGHT
Hall Marketing owns the software and documentation copyrights. Reproduction without permission is expressly prohibited. On payment of an annual fee, users are permitted to modify and reproduce documentation.

FEES & PAYMENTS

All fees (except where shown in our dollar and euro price lists) are in pounds sterling (£) and exclude VAT which is payable for European Union purchases. Payment is due within 30 days of invoice. Title to goods only passes to the customer when payment has been received. For invoiced deliveries, shipping in the UK is £10 per simulation, £20 for the rest of Europe and £60 for the rest of the world. In the UK, where the simulation is paid for with order, shipping is free. Overseas, payment must be made with order.

Most recent update: 01/07/04
Hall Marketing, Studio 11, Colman's Wharf, 45 Morris Road, London E14 6PA, ENGLAND
Phone & Fax +44 (0)20 7537 2982 E-mail jeremyhall@simulations.co.uk